BEZOKE / CUSTOMER POLICY

Return & Size Exchange

At BEZOKE, every garment is carefully manufactured and quality checked before it reaches you. We strive to ensure that you receive products you'll love.

To keep our products fairly priced while maintaining premium quality, we currently do not offer returns for refunds. Instead, we offer an easy size exchange process.

01 Size Exchange

Size Exchange

If you need a different size, we're happy to help.

Exchange Eligibility

To be eligible for a size exchange:

The request must be made within 7 days of delivery.
The product must be unused, unwashed, and unworn.
All original tags and packaging must be intact.
The product must not be damaged, stained, or altered.

02 Exchange Process

How It Works

Contact our support team within 7 days of receiving your order.
Share your Order ID and the size you would like to exchange.
Carefully pack the product and send it to the address provided by our support team.
Once we receive and inspect the product, we'll dispatch the replacement size.

Please note that the replacement product will be shipped only after the original product has been received and passed our quality inspection.

03 Return Shipping

Return Shipping

Customers are requested to send the product back to our exchange address at their own expense.

The replacement size will be shipped after the returned product is successfully received and verified.

04 Refund Policy

No Refunds

We currently do not accept returns for refunds.

As a manufacturer-direct brand, our goal is to provide premium-quality products at honest prices. Offering free return and refund services significantly increases operational and reverse logistics costs, which ultimately leads to higher product prices for every customer.

Instead of passing these additional costs on to all our customers, we have chosen to maintain transparent pricing while offering a convenient size exchange facility.

We appreciate your understanding and support for this approach.

05 Product Issues